Postage & Packaging - Shipping - Ordering
Postage and Packaging
Free shipping for all orders over £50.
All of our products come boxed and wrapped in 100% recycled packaging made here in the UK.
If it is a gift or treat for yourself, pop us a message in your order and we'll make that little bit extra special.
Orders placed via the website will be posted using 2nd Class Post, within 3 working days, and with next day delivery if, Special Delivery is requested.
Worldwide delivery times and prices will vary depending on location. Please do not hesitate in getting in touch to discuss.
If you require an item urgently, get in touch, leave us a message and we shall try our utmost to help.
We want you to be delighted with your products that are purchased from us, however if you aren't, online shopping laws dictate, that you are entitled to a full refund if you are not happy with your purchase. You must notify us within 14 days of purchase, and return the item within the next 14days, in the original packaging.
We regret that if items have signs of unreasonable wear and tear, or are not returned within the specified time frame, we will make a small charge for refinishing and restocking this item.
Postage for Returned items is not refundable.
Any item that has been personalised with hand painting or engraving is not refundable.
a message from Lily Faith herself . .
"Each item is unique and although always working within my style and my current collection. Each piece is hand painted and constructed, and some differences will take place, but we hope that this adds to the hand crafted aesthetic. I always strive for every item to have the same energy and integrity as the last."
We use original images of the collections. There will be some minor differences between the items photographed and ones potentially received, due to their nature of being hand painted and hand made. We endeavour to always supply products that we are equally and entirely proud of. We always take illustrative photo's in natural day light, to help you assess size, scale and colour.
Please do get in touch if you would like to see further images or ask any questions. We are happy to help.